News & Events

Hannah the Pet Society to focus on Total Lifetime Care
and Pet education, no longer placing dogs and cats

April 7, 2016

Portland, Oregon – After five years in business, Hannah the Pet Society has announced it will focus on its Total Lifetime Care (TLC) and pet education programs and will no longer find dogs and cats for people looking for a pet.

“We’ve learned a lot over time, including that our members – many of whom are busy families – need an affordable and convenient way to properly care for their pets, but that they don’t need us to serve as their source for pets. Many are struggling to provide for the pets they already have,” said Fred Wich, CEO and president of Hannah the Pet Society. “As an entirely new approach to pet care, it’s expected that the company will refine its business model over time and make changes as we learn more about our members’ needs.”

Wich said the change comes as the company continues to refine its business model. Since opening, Hannah has seen a number of changes, including advanced new medical equipment, a new CEO and leadership team, new pet training classes, new phone protocols to improve customer service, customizable and more affordable Total Lifetime Care Plans and more. These changes all reflect the company’s mission: to help pets live the longest, healthiest, happiest lives possible with one loving family at a reasonable and sustainable cost.

“Our members need help understanding which pet is the best fit for their family, help with behavior training and help paying for quality medical care and nutrition so their pet can live as long, healthy and happy a life as possible,” Wich said. “Our TLC Plans take many of the risks and uncertainties out of pet ownership so that more people who want a pet can have one and take great care of it without the worry of a budget-busting expense.”

In addition, particularly with dogs, many of the adoptable pets at Oregon shelters come from areas outside of the Northwest.

“The original idea with providing pet placement services was to help Oregon’s homeless pets find homes,” he said. “It came as a surprise that many dogs available for adoption at local shelters today come from Hawaii, Los Angeles and elsewhere in the country. Our intent was to help solve the pet oversupply problem, not to compete with others providing adoptable pets. We are now focused on a real, major problem: how to make pet care risk-free and more affordable.”

Dr. Rolan Tripp, a veterinarian who has been with the company since it opened, said Hannah’s comprehensive approach is truly the best option for care. An estimated 60 percent of pets have behavior issues. Unlike typical pet insurance, Hannah covers behavior care and obedience training, as well as all of the medical care, without deductibles, co-pays or maximums.

“By having all veterinary and behavioral care covered, members can focus on loving their pets without concern for unanticipated expenses, and our veterinarians can provide that care without costs and fees being any point of the discussion,” he said. “Leaving a veterinary hospital without a bill – it’s a fun new experience for our members.”

The company will continue to offer education on which pet might be the best fit for a family, noted Susan Tripp, director of behavior and boarding. And once the family has adopted a pet, the company can provide everything they need, including veterinary care, training and food, for one low monthly fee.

“I’ve heard from many members how much better their lives are with their beloved dogs, cats, bunnies and guinea pigs, and we will continue to offer our educational service to make sure people can find the right pet to fit their families,” she said. “By providing excellent veterinary care, behavioral training and top-notch nutrition, we’re able to ensure pets live long, healthy lives. And, most importantly, by keeping more pets in their forever homes, we’re able to reduce the population of homeless pets in shelters.”

A messsage from Susan Tripp, Hannah the Pet Society, April 2016